LWE Returns & Uplift Policy

To streamline the return and uplift process for our customers, Lighting Warehouse & Electrical Ltd. (LWE) has introduced a revised procedure for all return requests. Our team will assess whether LWE will arrange collection (uplift) or if goods are to be returned via your own transport.

Return & Uplift Process

  1. Damaged or Missing Items:
    Any damage or shortage of goods must be reported within 72 hours of delivery to be eligible for return or credit. Please note that photographic evidence may be required. In cases of manufacturing defects, the terms of our product guarantee will apply.
  2. Returns of Good Stock (Non-Faulty):
    Returns of good stock (unused and saleable items) will be accepted within 28 days of delivery and are subject to a 25% handling fee, which covers administrative and logistical costs.
  3. Installed Products:
    If the return relates to a product that has already been installed, please contact our technical team at info@lweonline.co.uk prior to submitting a return request. Our team may be able to resolve the issue through our aftercare service or spare parts support.
  4. Uplift Form Requirement:
    To begin the uplift process, you must complete an LWE Uplift Request Form. This form can be obtained by emailing returns@lweonline.co.uk or downloading it from our website.
  5. Uplift Authorisation:
    Once approved by a member of our returns team, you will receive an uplift authorisation reference number, which must be quoted in all future correspondence. No uplift will be processed without this reference.
  6. Collection Schedule & Costs:
    • Goods located in Zone 1 will be collected within 5 working days of authorisation, provided the uplift form has been fully completed.
    • Uplift times in Zone 2 may be longer.
    • Please ensure goods are prepared and accessible. Failed collection attempts will incur the charges. Email to get the charges detail.
  7. Credit Processing:
    Your account will be credited within 15 working days of the uplift, provided the returned goods match the details listed on the approved uplift form.
  8. Further Assistance:
    If you have any questions or require support regarding the uplift process, please contact our returns team at returns@lweonline.co.uk or call us at +44 0751 628 8320.

Terms & Conditions

  • An uplift will not be processed without a fully completed uplift form and prior authorisation from our office.
  • Goods will only be collected from your business premises. Any failed uplift attempt will result in additional charges.
  • Carriers will not collect goods unless the correct documentation is provided.
  • All returns must be reported within 28 days of receiving the goods. Requests beyond this period will be considered at LWE’s discretion.
  • Uplift transport costs and a 25% handling charge apply to non-faulty returns to cover administration and logistics.
  • Products returned with no fault found will only be credited if:
    • They are in resaleable condition
    • They are returned in their original packaging
      Items not fit for resale will be held for 14 days for collection before being disposed of.
  • Any unauthorised items not listed on the uplift paperwork will not be processed or credited and may be disposed of if unclaimed.
  • Items that have been fitted or installed will not be accepted for return unless the technical support process has been followed as outlined above.
  • Products that were on back order are not eligible for uplift if delivered and no longer required.

Contact Information

For any questions or inquiries regarding these Terms and Conditions, please contact us at:

Lighting Warehouse & Electrical Ltd. (LWE)

580 Lawmoor St., Glasgow, Scotland – G5 0TX
+44 0751 628 8320
info@lweonline.co.uk

Last Updated: June 2025