Privacy Policy
Lighting Warehouse & Electrical Ltd. (“LWE”, “we”, “us”, “our”) is committed to safeguarding your privacy. This policy explains how we collect, use, store and share your personal data when you visit our website, www.lweonline.co.uk (the “Service”), place an order, or otherwise interact with us.
We comply with:
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UK Data Protection Act 2018
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EU General Data Protection Regulation (GDPR)
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UK GDPR (post-Brexit equivalent)
By using our Service or providing personal data, you agree to the practices described in this Privacy Policy.
Data We Collect
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Identity Information: name, title, gender
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Contact Information: email address, billing/delivery address, telephone number
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Transaction Data: order details, products purchased, total amount paid
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Payment Data: card type, cardholder name, expiry date (processed securely by our payment provider)
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Technical Data: IP address, browser type/version, device identifiers, operating system
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Usage Data: website pages visited, access times, referring website
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Marketing Data: preferences, consents, responses to campaigns
How We Collect Your Data
We collect personal data when you:
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Register for an account or place an order
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Subscribe to newsletters or marketing communications
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Contact us via email, phone, or through our website
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Browse our site (e.g. via cookies, see our Cookies Policy)
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Engage with our content, offers, events, or surveys
Why We Use Your Data & Legal Justifications
| Purpose | Type of Data | Legal Basis |
|---|---|---|
| Manage orders, deliver products and services | Identity, Contact, Transaction, Payment | Performance of contract |
| Provide customer support and process returns | Identity, Contact | Legitimate interests / contract |
| Improve our website and Service (e.g. analytics) | Technical, Usage | Legitimate interests |
| Send marketing emails (if consent given) | Contact, Marketing | Consent |
| Comply with legal obligations (e.g. record-keeping) | All relevant data | Legal requirement |
Cookies and Similar Technologies
We use cookies and similar tools (see our Cookies Policy) to enhance your experience, analyse traffic, and support advertising. You may restrict or block cookies via your browser, but some site features may then be impaired.
Sharing Your Personal Data
We may share your data with:
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Delivery & fulfilment providers (e.g. couriers, uplift services)
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Payment processors (e.g. Stripe, PayPal)
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IT service providers (hosting providers, CRM, analytics, marketing platforms)
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Regulatory authorities (to meet legal obligations)
We never sell your personal data to third parties.
Data Transfers Outside the UK/EU
Where personal data is processed or stored outside the UK/EU (e.g. by cloud providers), we ensure data security through mechanisms such as UK Adequacy decisions, Standard Contractual Clauses, or other legally valid safeguards.
Data Retention
We retain your personal data only as long as necessary for the purposes described and to meet our legal obligations:
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Order & transaction data: 6 years (UK financial regulations)
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Customer account, contact, support history: up to 5 years after last interaction
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Marketing opt-ins and preferences: until withdrawal of consent
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Website logs and analytics: up to 2 years (anonymous where possible)
Data Retention
We retain your personal data only as long as necessary for the purposes described and to meet our legal obligations:
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Order & transaction data: 6 years (UK financial regulations)
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Customer account, contact, support history: up to 5 years after last interaction
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Marketing opt-ins and preferences: until withdrawal of consent
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Website logs and analytics: up to 2 years (anonymous where possible)
Your Rights
You have the right to:
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Access your personal data
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Correct inaccurate or incomplete data
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Request erasure of your data, where no legal obligation exists to retain it
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Restrict or object to certain data use (e.g. marketing)
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Withdraw consent at any time
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Obtain your data in a portable format
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Lodge a complaint with the relevant supervisory authority (ICO in the UK; local DPA within the EU)
To exercise your rights, please contact us using the details below.
Security Measures
We implement appropriate technical and organisational safeguards including encryption, secure backup, access controls, and firewall protection. While we strive to protect your personal data, no system can be fully secure. If we suspect a data breach affecting your rights, we will notify the Information Commissioner’s Office and affected individuals where legally required.
Children’s Data
Our Service is not directed at children under 16. We do not knowingly collect personal data from children. If you learn we have, please contact us and we will delete it promptly.
Third-Party Links
Our site may contain links to external websites. We are not responsible for their privacy practices. Please review the privacy policies of these sites before sharing your personal data.
Updates to This Privacy Policy
We may update this policy periodically (e.g. to reflect changes in legislation or our service offerings). Changes are indicated by updating the “Last updated” date. We encourage you to review this page regularly. Substantial changes will be communicated via email or on our homepage.
Contact Information
If you have any questions or wish to exercise your rights, please contact:
Lighting Warehouse & Electrical Ltd. (LWE)
Data Protection Officer
580 Lawmoor St., Glasgow, Scotland – G5 0TX